About Thrive Group
Our Story
Thrive Group was established in 2013 to provide a more consolidated and cost effective approach to the provision of infrastructure services for St. Peter’s Residence at Chedoke and AbleLiving Support Services. The governing Boards of each organization understood the need to radically change how back-office supports were structured in order to ensure that, with increasing demands and overstretched budgets, as much of the funding received through their Local Health Integration Network (LHIN), project-based funding and donor contributions as possible could be channeled to where it was most needed - quality front-line care for their clients and residents. By consolidating each organization’s Human Resources, Information Technology, Finance and Facilities Management functions and recruiting one Chief Executive Officer, overall administrative costs were reduced without sacrificing the strength that an informed and professional back-office infrastructure could offer. Currently Thrive Group is responsible for the operation of four member organizations:
- St. Peter’s Residence at Chedoke
- AbleLiving Services
- Capability Support Services
- Idlewyld Manor
Thrive Group’s Board of Directors, Chief Executive Officer and Senior Team are ultimately responsible for all aspects of the member organizations' operations. In addition to operating member organizations, Thrive Group also delivers back office support to a variety of organizations. These include:
- CAMA Woodlands
- Edgewater Manor
- Alzheimer Society Hamilton, Halton
- Choices
- St. Joseph's Villa
- Dale Brain Injury Services
- Shalom Village
- Nucleus Independent Living
- Independent Living Halton
- Gateway Residential and Community Support Services
- Central Canadian District of the Christian & Missionary Alliance
- Thrive Counselling Services Halton
- Wayside House of Hamilton
Our Philosophy
We believe living well is an art that can be enhanced through research and science. The Thrive Group makes living life well, on your own terms, a reality. With an integrated service delivery model, Thrive provides a healthy living experience that meets service, safety and care requirements with innovation in environments designed for people with unique needs. Thrive Group’s mission, vision and values are overarching and guide all member organizations.
Our Mission
Thrive Group provides a spectrum of integrated services to nurture and care for individuals to live their healthiest and most fulfilling lives. By bringing together like-minded organizations we will:
- Develop and deliver quality services that are holistic, responsive, and inclusive.
- Foster collaborative, innovative approaches to service including support for individuals with unique needs
- Influence health care system transformation
Our Vision
Leading a community of quality and responsive services in a highly integrated and transformed health care system.
Our Values
is essential for our success. We believe we are more effective together than individually. We require our collective knowledge and skills to accomplish great things. Our employees and volunteers are expected to work in collaboration with each other, our clients, residents and family members. By building strong and effective partnerships with our community and funders we believe we can build more accessible and cohesive systems of care for all.
HONESTY
and transparency are fundamental in building relationships with our clients and residents, partners, funders, families and community. We are trustworthy and ethical in all our dealings and hold our employees and volunteers to the highest standards of conduct. We value open, honest and direct communication and encourage regular feedback from our employees and volunteers, clients, residents and stakeholders.
is required in all our interactions. We respect the privacy and dignity of our clients and residents and will provide them with support and services that allow them to live as safely and independently as possible. We value and celebrate diversity in our clients, residents and colleagues. We respect the environments within which we work and will strive to maintain them to the highest standards possible.
and progressive approaches to care are essential in meeting the current and growing needs of our clients and residents. We are committed to continuous learning and development, and encourage our employees and volunteers to strive to be the best that they can be. We are committed to learning new approaches and open to researching and implementing best and most promising practices to ensure we remain a leader in the field of human service provision.
ensures our ability to adapt and change to meet growing demands with limited resources. We are committed to building services and systems that are responsive, timely and cost efficient. We will remain solution-focused and will provide our clients, residents and stakeholders with demonstrated value without compromising quality of service. We will build a culture of responsibility and accountability across all organizational systems.
is a fundamental requirement in all we do. We are committed to building a leading-edge organization that attracts and retains a highly qualified and engaged workforce. Through the expertise and commitment of our employees we will subsequently develop high quality programs, services and systems that are held in the highest regard across the wider health and social service sector.
Strategic Directives
1. Foster a culture of quality service excellence for our residents, clients, caregivers, employees and other stakeholders
Objectives:
- Regularly solicit input from clients, residents, caregivers and employees to analyze emerging needs,
enhance quality of support, measure and evaluate service outcomes and make appropriate changes
as identified - Continue to communicate expectations, monitor quality, create cross-organizational consistencies,
maintain lines of accountability, monitor performance indicators and measure target achievement - Capitalize on knowledge gained through Thrive Group’s Centre of Excellence to implement and train
employees on evidence-based, best practice approaches to enhance service excellence - Keep all aspects of our succession strategy current to ensure an adequate pool of trained, high
potential employees are available to fill Senior Leadership roles, facilitate seamless leadership
transitions and retain stakeholder confidence - Refine employee performance development strategies to support changing client and resident needs,
remain current, and respond to organizational change and growth
2. Build capacity through strategic partnerships and new initiatives that will allow Thrive Group to have impact and influence for those we serve, now and in the future
Objectives:
- Continue to strengthen partnerships that will support funder priorities, expand current
services, increase seamless continuum of care options and offer innovative,
personalized solutions for clients, residents, caregivers and employees - Work with Ontario health systems and other stakeholders to implement a solution-
focused approach to system transformation and improve access to services for individuals with complex care needs - Strengthen our reputation as a leader in the community with respect to caring for
specialty populations by pursuing new programming, services and housing options in
collaboration with other sectors - Continue to strengthen our Growth and Capacity Plan to ensure human, financial and
physical resources meet changing demands - Continue to cultivate relationships with education partners and funders to attract and
appropriately train students for positions in health care now and into the future
3. Create a diversified funding base to ensure financial sustainability
Objectives:
- Promote Thrive Group Support Services as a viable and affordable option to assist
community partners and non-profit organizations - Explore alternate funding options to generate new revenue to enhance service
provision, satisfy capital needs and build infrastructure - Through Thrive Group’s Centre of Excellence pursue possible research and grant
opportunities - Continue to integrate back office systems to maximize efficiencies in administration
- Continue to advocate for appropriate funding increases to address current economic
pressures - Further strengthen focus on fundraising and development
- Develop a Strategic Fundraising Plan to focus on donor base development, corporate
philanthropy and legacy gift giving
4. Develop and implement innovative and best practice approaches that promote organizational health and well-being
Objectives:
- Leverage innovative and best practice approaches in employee attraction, recruitment and retention;
advance strategies that support a sustainable workforce, foster employee engagement, and promote a sense of belonging to ensure Thrive Group remains a premium employer and certified Great Place to Work - Continue to implement a holistic, multidimensional approach that encompasses all aspects of employee health and well-being in the workplace and that reflects the unique needs of the individual, space and/or team
- Continue our quest to gain knowledge, adopt policies and take action to ensure all Thrive Group
organizations welcome and celebrate equality, diversity and inclusivity (EDI) for all staff, clients, residents and stakeholders - Develop, implement and regularly evaluate business continuity plans to ensure Thrive Group organizations have robust strategies in place to prevent, manage, and mitigate risks, deal with environmental disasters and unforeseen emergencies
- Explore emerging technologies to improve overall outcomes for those we serve
- Through a practice of on-going learning, pro-activity, planning and vigilance, ensure the protection and security of our technological and communication systems and assets against cyber-crimes, theft and security breaches
Our Senior Leadership Team
Steve Sherrer
Lucy Sheehan
Brenda Patterson
Melissa McCallum
Vickie Baird
Shari-Lee Srigley
Bahar Karimi
Paul Russell
Mike Dam
Tara Keenan
Shelley Westerman
Janine Mills
Darlene Merkhai
Our Board of Directors
Thrive Group is governed by a voluntary Board of Directors who are committed to ensuring the highest level of quality care is provided.
Bob Luckhart
Tim Dietrich
Elizabeth Beader
Ruth Liebersbach
Ted Capstick
Laurie Fox
Karen Belaire
Sheila Boamah
