Thrive Group- Statement on COVID-19 Pandemic

Thrive Group organizations continue to be committed to preventing the transmission and spread of COVID-19 with a focus on ensuring the health and well-being of our clients, residents, staff and family members. We are diligent in our precautions by taking direction from Public Health authorities and the Ministry of Health. Thrive Group is keeping people safe and healthy by:

Visitor Guidelines: As you are aware, indoor and outdoor visits are both happening at our sites. The ministry has revised the visiting guidelines again which you can see here. We have also updated our visiting policy for our Thrive Group sites which you can review here. The COVID-19 situation is being closely monitored and necessary changes made to the visiting policy will be amended as directed by the Ministry directives and local public health officials and will continue to ensure the health and safety of clients, residents, staff, family members and visitors.

Our Idlewyld and Binbrook sites have adopted the online booking system for booking indoor and outdoor visits. Other sites can book visits by calling the Home’s reception Monday-Friday during business hours.

We will continue to refine visiting protocols as we receive on-going direction from The Chief Medical Officer of Health and our Public Health authorities. Although still somewhat limited, we are very excited that visiting is happening at our locations. We know that this has been, and will continue to be a challenging time for everyone and we want to thank you for your understanding, support and cooperation. The health, safety and well-being of our clients, residents, staff and family members still remains our number one priority.

Screening – All staff, contracted workers and visitors are being actively screened, including having their temperature checked prior to entering any of our sites. In addition, all staff in our long-term care and congregate settings are screened at the end of each shift. We are following all ministry directives for screening and restricting entry to buildings to anyone that screens “positive”. This includes anyone that has traveled outside of Ontario in the last 14 days. In addition, all residents and clients are screened twice a day for any respiratory symptoms or fever.

Physical Distancing and Hand Hygiene – We continue to urge our staff, (when not working), and the families of our clients and residents, as well as our own families and friends, to stay home as much as possible and continue to practice physical distancing. Physical distancing helps to slow the spread of the virus, taking the pressure off our health care workers and the hospital emergency rooms. We cannot emphasize enough the importance of washing your hands thoroughly and often. Keeping hands and nails clean, and not touching your face, is one of the best things we can all do to keep ourselves and each other healthy.

Universal Masking Of All Staff - All of our staff are required to wear a mask during shifts. This measure prevents transmission of COVID-19 should someone be ill and contagious but not be displaying any symptoms. This strategy provides added protection to residents, clients and staff.

Food Items or Perishable Gifts. – Unfortunately we are no longer accepting delivery of food items to our long-term care homes or congregate settings. This increases our ability to reduce potential risk of the virus entering our homes and community locations.

Limiting Delivery of Non-perishable Care Packages - We understand how difficult it is to be apart from your loved ones at this time. We also know that sharing gifts and care packages is a way of staying connected to your loved one. However, we must ask that gifts and care packages are limited as much as possible. Again this helps us to reduce the risk of the virus being transmitted into our homes and community settings. We know that the virus can remain on a variety of surfaces for up to 72 hours. Therefore, any care package deliveries for residents and clients will be set in storage for a minimum of 72 hours as recommended by Public Health.

Pandemic Preparedness Activities – All areas of our business have activated Pandemic Plans to ensure that all essential care and services can continue. Continuity plans, supply chain, and equipment management processes are all being monitored and adapted. The Public Health Ontario website has many resources and fact sheets available for health care providers and the public.

Resident Absences:

At this time, the Medical Officer in Hamilton is advising that absences are “restricted to the greatest extent possible”. We ask that absences are limited to medically necessary and compassionate reasons only.

Book a Visit

AbleLiving Binbrook
905-692-4465 x100

Online Booking Form

Other AbleLiving Sites
Call program office
Capability Sites
Call program office
Idlewyld Manor
905-574-2000 x 0

Online Booking Form

St. Peter's Residence
at Chedoke
905-383-0448 x 15000

Essential Caregiver Resources

Updates from the CEO


Hi everyone,

Today we received direction from our local Public Health Unit in Hamilton that additional precautions are being endorsed and emphasized for our long-term care and community congregate settings related to visiting and absences. Earlier last week we had already taken steps to limit absences from our homes as we identified increased risk with these outings related to the increases in community transmission of COVID-19. Today the Medical Officer in Hamilton, in collaboration with other local community partners is supporting this change and encouraging strict adherence to the current directives in place in addition to the following:

Short-term absences are to be restricted to the greatest extent possible. All absences must be approved by the home using a risk assessment. We ask that absences are limited to medically necessary and compassionate reasons only.

Visits are to be restricted as much as possible. At this time we are putting a pause on general (non-essential visits such as indoor and outdoor visits). We along with the Medical Officer are asking that all essential visitors limit their visits where possible.

We will continue to assess these precautions in the days ahead as we continue to monitor local cases counts and updates from our Public Health Authorities.

Please see the communication from the Hamilton Public Health Unit here.

It is so important that we all continue with the diligent practices we are following to keep ourselves and one another safe. We have received a great deal of feedback on the challenges that visitors and essential caregivers were having obtaining the required COVID-19 testing. Our understanding is that systems are caught up and appointments are once again more available for booking. Please book your appointment online at

Thank you everyone for your understanding and commitment to the health, safety and wellness of our residents, clients, staff and families.

Stay well,


Steve Sherrer


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